GENERAL TERMS AND CONDITIONS OF USE AND OPERATION

Dear Customers,

please read the general terms and conditions of use of ROJO for mutual cooperation through the online store, so that there will be as few mistakes and misunderstandings as possible, or we will solve them more easily.

The online store is managed by the company ROJO, Vesna Arcet Rodič s.p., which is also an intermediary and contractor for the sale of goods under the following conditions. These contain some special features in relation to the classic sale and are prepared in accordance with the relevant legislation and recommendations, so that your and our interests are best covered.

Purchase oz. concluding a contract on the website WWW.ROJO.SI is possible in two ways: as a user (status is obtained by registration) or as a visitor without registration.

AVAILABILITY OF INFORMATION

(summary of legislation)
The provider undertakes to always provide the customer with the following information:
a) company identity (company name and registered office, register number),
b) contact details that enable the user to communicate quickly and efficiently (e-mail, telephone),
c) the essential characteristics of the goods or services (including after-sales services and warranties),
d) the availability of the products (any product or service offered on the website should be available within a reasonable time),
e) the terms of delivery of the product or execution services (method, place and time of delivery),
f) all prices must be clearly and unambiguously set and it must be clearly shown whether they already include taxes and transport costs,
g) the method of payment and delivery,
h) the period of validity of the tender,
i) the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, if and how much it costs the customer to return the product,
j) an explanation of the complaint procedure, including all details of the contact person or customer service.

OFFER OF ITEMS

Items on WWW.ROJO.SI are constantly updated. We try to keep the information about them and photos up to date and accurate, we apologize for any errors and please send them to us by contact email or via the contact form. If the item is not in stock, you can ask us about it by email to agree on a possible delivery and delivery time.

METHODS OF PAYMENT

The provider allows the following methods of payment:

• with cash on personal collection. You can pick up in person by prior arrangement (via e-mail or telephone) at the headquarters of the company ROJO, Celovška 14, 3000 Celje. Possible deviations in this type of order with regard to possible epidemics, pandemics and the like.
• by transfer to the account of the manager of the ROJO portal, Vesna Arcet Rodič s.p. (according to the offer / proforma invoice).
• with payment via PayPal system.
• other payment methods are likely to be possible in the future.

Delivery partners are DHL, DPD, GLS and Pošta Slovenije, but ROJO.SI reserves the right to choose another delivery service.

All products are inspected and shipped undamaged before delivery. 

Delivery services deliver most packages within Slovenia the next working day.

Items in stock are usually shipped to the forwarded address the next business day after order, and no later than within 10 business days. 

ORDER

The sales contract between the online store and the customer is concluded in the online store at the moment when the online store sends the customer the first electronic message about the status of his order. From this moment on, all prices and other conditions are fixed and apply to both the online store and the customer. The buyer is a person with the data as stated when placing the order. It is not possible to change customer data later.

The purchase contract (order) is stored in electronic form on the provider’s server, and the buyer automatically receives a confirmation of the order to the entered e-mail address upon confirmation of the purchase.

The minimum order amount on the website is € 10.00 of products before postage is added. This is also the amount above which the promo code at the time of purchase and certain promotions can be used.
In case of frequent non-receipt of sent packages, we reserve the right for the customer to pay for the package before sending (according to the proforma invoice).

ACQUISITION OF USER STATUS

The visitor acquires the status of a user after entering the data necessary for mutual cooperation at this level. Registration is used for uniform identification via a username and password known only to the user, thus enabling easier use of the website, and identification in the event of possible misuse. All data in the database are coded and intended only for mutual cooperation and will not be passed on to third parties or used for other purposes.

CORRECTION AND CANCELLATION OF THE ORDER

The user or. the visitor can correct the content or individual order items, and the method of payment until the order is placed, which is done with the “Buy Now” button. Once the order has been placed, it is only possible to cancel the entire order, until the moment when the order is in the status – in processing. To cancel the order at a later stage – up to the status Sent, the order can be canceled by sending an email or. by phone.
When the order is in the Sent status, it can no longer be canceled or. to fix.

ACTUAL ERROR

A defect is material when:
– the item does not have the properties necessary for its normal use or for marketing,
– the item does not have the properties necessary for the specific use for which the buyer buys it, but which was known to the seller or should be known,
– the item does not have the characteristics and features that have been explicitly or tacitly agreed or prescribed,
– the seller has delivered an item that does not match the pattern or model, unless the pattern or model was shown only for the purpose of notification. 

How is the suitability of an item checked?
It is checked with another, faultless item of the same type, as well as with the manufacturer’s statements or statements on the item itself.

How does a real mistake materialize?
The customer must notify us of any material defect together with a detailed description within the statutory period and at the same time allow us to inspect the item or return the product or an unambiguous photo of the product (depending on the item, notify the customer in the process). 
Reimbursement for a material defect may be claimed if the defect becomes apparent within two years of receipt of the goods. The buyer has two months from the discovery of the defect to notify the seller and request the assertion of a material defect.

The form for reporting a material error is available by clicking here.

The right to claim a material defect in an article is regulated in more detail by the provisions of the Consumer Protection Act.

WARRANTY

All products for which the legislation provides for a warranty comply with this within the legally determined limits, but for items where a different warranty period is indicated, it is indicated. When accepting the goods, check that the appropriate warranty period is also stated on the warranty card or. account.

RIGHT TO WITHDRAW FROM THE CONTRACT

The consumer (this applies only to natural persons who acquire goods for purposes outside their gainful activity) has the right to notify the manager (to the contact e-mail address or in writing to the company’s address) within 14 days of receiving the goods that he withdraws from the contract. that he should be given a reason for his decision. The deadline starts from the day of delivery of goods, goods or. however, the items must be unused and in undamaged original packaging or wrapping. If the consumer may already start using the item or if he opens or assembles individual components for technical products, withdrawal from the contract is unfortunately no longer possible. The cost borne by the consumer in connection with the withdrawal from the contract is the cost of forwarding (sending) goods in both directions, which is calculated according to the price list of the delivery service (Pošta Slovenije and depends on whether it is a shipment / package / cargo).

The goods received must be returned undamaged and in the same quantity, unless the goods have been destroyed, damaged, lost or their quantity has decreased without the consumer being at fault. The manufacturer of the article also prescribes its original packaging (in accordance with Article 36 of the Consumer Protection Act). As the packaging is an integral part of the item, it must also be attached as it was in its original condition at the time of receipt of the item (ie undamaged and unchanged).

Refunds will be made as soon as possible and no later than 30 days after receipt of the notice of withdrawal. In order to ensure the certainty, accuracy and timeliness of the return and to provide records of payments, the refund of the payment to the customer is made exclusively by transfer to his transaction account. Cash refunds are not possible!

The return of the received goods to the company within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract.

The option to withdraw from the contract does not apply to products made to the consumer’s specification, software, audio and video media, or if the consumer has opened the security seal.

COMPLAINTS AND RETURNS OF GOODS

In case of a complaint of the ordered goods, it is necessary to provide a copy of the original invoice and an exact description or. reason for complaint.

CONFLICTS

If you believe that you have been wronged or harmed in doing business with us, please contact us (or contact us in any way) and we will endeavor to resolve the issue amicably. Any court disputes will be resolved by a court in Celje, Slovenia.

ACCESSIBILITY OF GENERAL CONDITIONS

The General Terms and Conditions are always available on the website, and due to the possibility of legal changes and consequent harmonization, upon acceptance of the order, you will also receive a version by e-mail in a form that allows storage and reproduction.